SHIPPING AND RETURNS
| LOCAL DELIVERY TIME SLOTS |
MON - SUN : 2 - 5 pm / 5 - 8 pm ( Additional Charge of spécial periods )
- NO SAME DAY DELIVERY SERVICE !! Please preorder before 1-2 weeks -
| LOCAL DELIVERY CHARGE |
Hong Kong Island City Aera : HKD $100
Kwloons City Area : HKD $100
New Territory City Area : HKD $100
The Peak , Mid Level & South Area : HKD $150
Tung Chung & Ma Wan : HKD $200
Airport & Disneyland : HKD $200
( No delivery service - Islands District & Sai Kung etc. )
--------------------------------------------------------------------------
| VALENTINE'S DAY DELIVERY |
ALL ORDERS WILL BE DELIVERED BETWEEN 10 am - 8 pm
NO TIME SLOT SELLECTION DURING 13 th - 14 th FEB
--------------------------------------------------------------------------
| TYPOONS, RAINSTORMS, SOCIAL EVENTS |
We will contact and keep updating customer for the delivery or change the delivery date / time of the special suituation. ( Delivery time maybe longer )
** If a Typhoon No.8 or above , Black Rainstorm Warning etc. is issued before delivery, delivery service will be cancelled on that day , we will arrange another delivery date & time slot which selected by customer . **
--------------------------------------------------------------------------
CANCELLATIONS
At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $100 as part of administrative fees. In the case that we have already purchase packaging materials and flowers, we may be unable to cancel your order. This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.
The process of cancelling an order begins with email at loveissilentonline@gmail.com . Please provide details about your order so that we can follow up effectively.
ALTERATIONS AND AMENDMENTS
LOVE IS SILENT reserves the right to refuse requests for order amendments and alterations.
You must request any change to an order at least 48 hours before delivery. We cannot permit replacements and amendments that are made within 48 hours of pre-determined delivery. We cannot make an order amendment to products in the process of preparation or transportation. If we are able to make an amendment to the order, we cannot refund a discrepancy. If the amendment requires additional fees, the customer will be charged.
RETURNS AND REFUNDS
Flowers are perishable and natural. For this reason,LOVE IS SILENT is unable to accept refunds or returns. If you are unsatisfied with the flowers you have received, we encourage you to get in touch with us. We will deal with each case individually.