PRIVACY AND SECURITY

In using any of the websites operated by LOVE IS SILENT. , you acknowledge our ability to collect and use personal information that you provide us with. The information that we collect is incredibly limited, and we only use it to complete your purchases. Additionally, the information you give us will improve your experience as a consumer who utilizes LOVE IS SILENT.

CANCELLATIONS

At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $100 as part of administrative fees. In the case that we have already purchase packaging materials and flowers, we may be unable to cancel your order.  This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.

The process of cancelling an order begins with email at loveissilentonline@gmail.com . Please provide details about your order so that we can follow up effectively.

ALTERATIONS AND AMENDMENTS

LOVE IS SILENT reserves the right to refuse requests for order amendments and alterations.

You must request any change to an order at least 48 hours before delivery. We cannot permit replacements and amendments that are made within 48 hours of pre-determined delivery. We cannot make an order amendment to products in the process of preparation or transportation. If we are able to make an amendment to the order, we cannot refund a discrepancy. If the amendment requires additional fees, the customer will be charged.

RETURNS AND REFUNDS

Flowers are perishable and natural. For this reason,LOVE IS SILENT is unable to accept refunds or returns. If you are unsatisfied with the flowers you have received, we encourage you to get in touch with us. We will deal with each case individually.

 

All content available on the website is owned by LOVE IS SILENT. All such rights are reserved.